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A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud.

Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...

This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...

Back taking a look at the good, bad, and deadly sins of customer support with helpful tips and stories to tell.

A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness

Maintaining happy customers is an ongoing process for every organization, but you never get a second chance to make a good first impression.