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Insight in moving from one industry to a career in the Salesforce ecosystem and the approach to thrive.

In the last few months I have had more than a few customer service experiences and wanted to share some of the best and worst of what companies are doing today ...

Salesforce is a living breathing application that changes three times every year. Here are some things you should check in your org with each new Salesforce ...

Three practices we see our clients use to overachieve on Salesforce implementations and make project leaders into organization-wide leaders.

A list of “Under Consideration” Ideas on the Salesforce.com IdeaExchange that have been outstanding for more than a year and worth a look and a vote.

Explore the nuances of synchronized data, data extensions, and the strategic use of master data extensions to streamline your marketing efforts.

Focusing on an alternative and unorthodox use of Salesforce’s Email-to-Case feature, for logging emails sent to a distribution list.

How to update the latest child record on a parent layout in Salesforce Lightning Record Pages.

How Dynamic Lightning Pages can address some common requests in perhaps surprising ways.

The Spring '11 release of Salesforce.com brought some new Chatter features that can bring your productivity and collaboration to new heights.