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When and why to use Salesforce’s built-in Classic Email, Enhanced Email, and Email Template Builder functionality.

Here are three guiding principles that can lead the way in expert music creation and Salesforce Flow design.

Sidestep conversational traps with this powerful communication tool.

Discover a powerful technique for staying cool during difficult conversations, in the last post of this communication skills series.

The skills of a marathon runner can be used by an admin to help users cross the finish line at their organization too.

Get your message in front of the right constituents with the right tools.

While relating the Five Books of Moses to CRM technology seems like a real stretch at first glance, there is a shared deep fundamental value that connects them.

The use of storytelling in Salesforce practices.

In this first part of a three-part series, learn the lingo and be empowered by understanding the options for summarizing critical donor data in the Nonprofit ...

In the third installment of a three-part series, we examine some common yet somewhat tricky use cases fundraisers face and some clever solutions using ...